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Re: Unreleased Twin Peaks Music Announcements - Official Thr

Posted: Wed Aug 01, 2012 8:20 pm
by BookhouseBoyBob
tg1cz wrote:Hello.

I had recently bought the Twin Peaks Archive complete pack from DL.com. For better orientation in files, I had manually assigned numbers from wikipedia page to every MP3 file. But I found, that some track are missing. These are the tracks:

107. "Dark Mood Woods (Studio Version)"
108. "One-Eyed Jack's Parlor Music (Piano)" (*)
109. "Twin Peaks (Christmas Greeting)" (+)

Could anybody confirm this?


I think nearly all of us have purchased them as each track or bundle came out. Hopefully another person who has purchased the complete pack is able to chime in. In the meantime, I'd drop DL.com an email about it and see what their response is (and please post here!).

Re: Unreleased Twin Peaks Music Announcements - Official Thr

Posted: Thu Aug 02, 2012 4:11 am
by dl_fan
tg1cz wrote:Hello.

I had recently bought the Twin Peaks Archive complete pack from DL.com. For better orientation in files, I had manually assigned numbers from wikipedia page to every MP3 file. But I found, that some track are missing. These are the tracks:

107. "Dark Mood Woods (Studio Version)"
108. "One-Eyed Jack's Parlor Music (Piano)" (*)
109. "Twin Peaks (Christmas Greeting)" (+)

Could anybody confirm this?


About two weeks ago, I also bought the Twin Peaks Archive complete pack from dl.com. I just checked, and I am also missing the three tracks you have listed. I just emailed Topspin; I'll post again, if I hear back from them.

Re: Unreleased Twin Peaks Music Announcements - Official Thr

Posted: Thu Aug 02, 2012 7:40 am
by tg1cz
dl_fan wrote:About two weeks ago, I also bought the Twin Peaks Archive complete pack from dl.com. I just checked, and I am also missing the three tracks you have listed. I just emailed Topspin; I'll post again, if I hear back from them.


Thanks for confirmation. There was one another track, that I was little unsure about, maybe you cold confirm it too:
There is no track from wikipedia list, named:

Code: Select all

60. "Laura Palmer's Theme (Guardian Angel Version)"

somewhere on the internet i found, that it was renamed to "Letter from Harold". But if I didnt mess it up myself, there were two files in the pack named:

Code: Select all

117. "Laura Palmer's Theme (Letter from Harold)"

Re: Unreleased Twin Peaks Music Announcements - Official Thr

Posted: Thu Aug 02, 2012 10:20 am
by Jerry Horne
We are now at three weeks since the end of the TP releases. Will tonight be the night for the next phase? 'On The Air'? 'Hotel Room'?

Re: Unreleased Twin Peaks Music Announcements - Official Thr

Posted: Thu Aug 02, 2012 12:44 pm
by qbin2001
tg1cz wrote:There was one another track, that I was little unsure about, maybe you cold confirm it too:
There is no track from wikipedia list, named:

Code: Select all

60. "Laura Palmer's Theme (Guardian Angel Version)"

somewhere on the internet i found, that it was renamed to "Letter from Harold". But if I didnt mess it up myself, there were two files in the pack named:

Code: Select all

117. "Laura Palmer's Theme (Letter from Harold)"


The Track number 60. was originally titled "Letter from Harold" [time: 1:36] - but it was wrong title (it wasn't used in that scene). So we (on the forum) decided that it should be called "Guardian Angels" (it was used in the scene when Catherine tells Truman about guardian angels). Later TPA released real "Letter from Harold" version - track 117. [Time: 1:18]. Probably they never changed the name for proper one. You should do that yourself.

Re: Unreleased Twin Peaks Music Announcements - Official Thr

Posted: Thu Aug 02, 2012 1:19 pm
by Ross
Jerry Horne wrote:We are now at three weeks since the end of the TP releases. Will tonight be the night for the next phase? 'On The Air'? 'Hotel Room'?

Is it OK to still hope for a TP "Bonus bundle"? After all, a bunch of stuff slipped through the cracks.

Re: Unreleased Twin Peaks Music Announcements - Official Thr

Posted: Thu Aug 02, 2012 2:50 pm
by dl_fan
tg1cz wrote:
dl_fan wrote:About two weeks ago, I also bought the Twin Peaks Archive complete pack from dl.com. I just checked, and I am also missing the three tracks you have listed. I just emailed Topspin; I'll post again, if I hear back from them.


Thanks for confirmation. There was one another track, that I was little unsure about, maybe you cold confirm it too:
There is no track from wikipedia list, named:

Code: Select all

60. "Laura Palmer's Theme (Guardian Angel Version)"

somewhere on the internet i found, that it was renamed to "Letter from Harold". But if I didnt mess it up myself, there were two files in the pack named:

Code: Select all

117. "Laura Palmer's Theme (Letter from Harold)"


I also have two files named "Laura Palmer's Theme (Letter from Harold)", one has a time of 1:37, the other is 1:18. I am going to do what qbin2001 instructs, and rename the one that should be called Guardian Angel.

FYI, I have not heard back from Topspin yet. If they don't get back to me, I'll probably just spend the 99 cents and buy the missing tracks.

Re: Unreleased Twin Peaks Music Announcements - Official Thr

Posted: Thu Aug 02, 2012 3:01 pm
by Ross
dl_fan wrote:I also have two files named "Laura Palmer's Theme (Letter from Harold)", one has a time of 1:37, the other is 1:18. I am going to do what qbin2001 instructs, and rename the one that should be called Guardian Angel.

1:37 = Laura Palmer's Theme (Guardian Angel Version)
1:18 = Laura Palmer's Theme (Letter From Harold)

Re: Unreleased Twin Peaks Music Announcements - Official Thr

Posted: Thu Aug 02, 2012 3:30 pm
by tg1cz
dl_fan wrote:FYI, I have not heard back from Topspin yet. If they don't get back to me, I'll probably just spend the 99 cents and buy the missing tracks.


I wrote to the customer support of TopSpin yesterday and I haven't received a response yet.

Re: Unreleased Twin Peaks Music Announcements - Official Thr

Posted: Fri Aug 03, 2012 7:51 pm
by BookhouseBoyBob
Ross wrote:
dl_fan wrote:I also have two files named "Laura Palmer's Theme (Letter from Harold)", one has a time of 1:37, the other is 1:18. I am going to do what qbin2001 instructs, and rename the one that should be called Guardian Angel.

1:37 = Laura Palmer's Theme (Guardian Angel Version)
1:18 = Laura Palmer's Theme (Letter From Harold)



I totally missed that..thanks Ross!

Re: Unreleased Twin Peaks Music Announcements - Official Thr

Posted: Mon Aug 06, 2012 10:11 am
by pugda
i bought some 3-4 month ago the "complete" bundle (to that day).
it did also not include the 3 tracks mentioned above.

i did get the reply from topspin:
The artist has not included the following tracks in this package:
Twin Peaks Christmas Greeting
One Eyed Jack's Parlour Music
Dark Mood Woods (Studio Version)

Apologies for any confusion, and thank you for your patience with this particular issue. Please refer to the artist's website for any updates regarding the future availability of these tracks. If you need any help with your downloads, let me know and I'm happy to assist. Have a great weekend!


- so i bought it extra for 0,99

Re: Unreleased Twin Peaks Music Announcements - Official Thr

Posted: Mon Aug 06, 2012 2:51 pm
by dl_fan
pugda wrote:i bought some 3-4 month ago the "complete" bundle (to that day).
it did also not include the 3 tracks mentioned above.

i did get the reply from topspin:
The artist has not included the following tracks in this package:
Twin Peaks Christmas Greeting
One Eyed Jack's Parlour Music
Dark Mood Woods (Studio Version)

Apologies for any confusion, and thank you for your patience with this particular issue. Please refer to the artist's website for any updates regarding the future availability of these tracks. If you need any help with your downloads, let me know and I'm happy to assist. Have a great weekend!


- so i bought it extra for 0,99


I also got a reply from Topspin today; same explanation (tracks not included in package). I'll be buying the missing tracks, too.

Thank you tg1cz for posting that those tracks were missing, and thank you qbin2001 and Ross for clearing up the issue with the tracks with the duplicate name.

Re: Unreleased Twin Peaks Music Announcements - Official Thr

Posted: Tue Aug 07, 2012 2:38 am
by tg1cz
Well, I am very disappointed by TopSpin customer support (by the way, no response for my helpdesk request yet).

Correct me if I am wrong in my assumption, but I am convinced, that if you can buy these tracks separately, there are not included in the COMPLETE pack by mistake by the artist. So the solution I was expecting was them to contact the artist (because there is IMHO no way for me to do that directly by myself), to fix the content of the complete pack, when this was reported, so anybody who will buy it from now on will have the complete pack and those who bought it earlier can re-download it with the missing tracks.

Re: Unreleased Twin Peaks Music Announcements - Official Thr

Posted: Tue Aug 07, 2012 3:32 am
by dl_fan
tg1cz wrote:Well, I am very disappointed by TopSpin customer support (by the way, no response for my helpdesk request yet).

Correct me if I am wrong in my assumption, but I am convinced, that if you can buy these tracks separately, there are not included in the COMPLETE pack by mistake by the artist. So the solution I was expecting was them to contact the artist (because there is IMHO no way for me to do that directly by myself), to fix the content of the complete pack, when this was reported, so anybody who will buy it from now on will have the complete pack and those who bought it later can re-download it with the missing tracks.


I sent a followup email to the "tracks not included in package" response, basically stating that I figured it was a mistake that they were not included in the purchase of the album, since those three tracks are sold as the Dark Mood Woods bundle (for .99) as a part of the Twin Peaks archive.

The reply I got back was:

"Sorry for any confusion, but those tracks are not included in the digital package that you purchased, which is why they are not showing up when you click "Show Contents". This digital package was created by the artist's team, and if you have any questions about the contents, you will be able to reach them via the artist's website here: http://davidlynch.com/index/

For reference, Topspin is a software media platform that helps artists connect with their fans and sell to them directly. This is why you see our name at the bottom of emails and purchase windows from the artist. Thanks for your patience and cooperation with this particular issue. By purchasing from the artist's website, you have supported them more directly, and for that they thank you."


So it is apparently up to me to followup with "the artist's team". Although I am also disappointed with the "customer support" on this issue, I gave up and spent the 99 cents to get the missing tracks.

Re: Unreleased Twin Peaks Music Announcements - Official Thr

Posted: Tue Aug 07, 2012 5:39 am
by tg1cz
I wrote another message to the customer support (basically the same what I posted here in my last message) and I got this reply:
Katie Tetley (TopSpin customer support) wrote: Aug 07 02:50 (PDT)

Hi tg1cz - Thanks for the email, we have contacted the artist for a resolution and I will get back to you very shortly with an update.

We appreciate your cooperation and patience here.

Kind regards,
Katie

So I informed them about the "Letter from Harold" filenames also, If there would be any updates to the pack.

EDIT: I would contacted the artist (davidlynch.com) directly before contacting TopSpin, exactly for that reason that it is only selling platform, but I wasn't able to find any contact information on davidlynch.com.